DSC Help :-

We pick and choose only the best and most trusted CAs certified by CCA Govt of India and bring them to you at the lowest prices in the e-Governanceindustry.

We also provide you with a fast and easy process from selection to checkout. If you are in need of Digital Signature Certificate, you've come to the right place!.

To get the instant DSC contact below details:-

Email ID-ewizardhelpdesk@gmail.com

Contact Numbers:-

Bangalore:-

Landline: 0804852556

Mobile No: 08448288989/87/88

Delhi:-

Mobile No: 9355030619

Mobile No: 9205898221

Mobile No: 09205898227

Patna:-

Landline: 06122520545

Mobile No: 08448288986/84

Chandigarh:-

Mobile No: 09355030608/09/23

About Digital Signature Certificate in eTendering:-

The IT Act provides for the Controller of Certifying Authorities (CCA) to license and regulate the working of Certifying Authorities and also to ensure that none of the provisions of the Act are violated. The Certifying Authorities (CAs) issue Digital Signature Certificates(DSC) for electronic authentication of users.

The Controller of Certifying Authorities (CCA) has been appointed by the Central Government under section 17 of the Act for purposes of the IT Act. The Office of the CCA came into existence on November 1, 2000. It aims at promoting the growth of E-Commerce and E-Governance through the wide use of digital signatures.

A Digital Signature Certificate (DSC) is necessary for Individual Contractors, Companies, partnership firms, consortiumsandother organizations (as applicable) whointend to participate in e-Tendering processes on various Government sites. This e-Procurement portal facilitates, integrates, and streamlines procurement processes. Using of digital signatures is approved under the Information Technology Act, and with legal status.

All Bidders are recommended to have a Class 3 Digital Signature Certificate registered in the name of a representative who is authorised to submit online bid for the e-Tender called by any government department.

Need of Digital Signature Certificate in eTendering:-

A Digital Signature Certificate authenticates the identity of an authorised person for online tendering activity electronically. It provides high level of security for all online transactions by ensuring absolute privacy of the information exchanged using a digital certificate. System uses Digital certificates to encrypt information such that only the authorised recipient can read it. Users digitally sign information to assure the authorised recipient that it has not been changed during online Submission, and also verify bidder identity as the sender of the message.

Operating Systems:

• Windows 8
• Windows 10
• Windows 11

Office Tools(Word & Excel):

• Documents Format - Microsoft Office Versions 2007, 2010, 2013 & 2016
• Bidding documents Formats- Microsoft Excel in .xlsx & .xlsm formats only

Browser:

• Google Chrome (Latest version)
• Microsoft Edge (Latest version)
• Mozilla Firefox (Latest version)

Supported File Types:

• General Documents of only JPG, PDF formats are allowed
• File size not to exceed 5 Mb per attachment

Minimum System Configuration:

• CPU speed of 2.0 Ghz
• USB Ports
• 2 Gb of Memory (RAM)

PKI eToken Drivers:

To enable successful PKI based log-in, the eToken drivers has to be installed and configured in the Internet Browser. For more information, refer installation guide provided during first log-in.

Supported Java Runtime Environment - Java JRE 8 and above

Recommended Internet Connectivity:

• 1 Mbps Broadband Internet Connection

Bidder Grievance

For Technical Quires Please Write Us To: ewizardhelpdesk@gmail.com

Technical Helpdesk

301-302, 3rd Floor,
The Cloverleaf, Plot no.37,
Sector-11, Dwarka,
New Delhi - 110075
Tel :011-49606060

REGION WISE HELPDESK CONTACT NUMBERS

NORTH: 9205898220,9355030629,9355030614,9355030602,9355030630,8448288980,9355030617,9355030606,8448288988,9355030623,9355030616,8448288990

WEST: 8448288992,9355030610,9355030608,9355030620,8448288986,8448288988,7903269552

SOUTH: 8448288994,8448288987,8448288988,8448288986,8448288988,7903269552

EAST: 8448288991,8448288981,9355030604,8448288983,8448288985,9355030613,8448288986,8448288982,8448288984

Email Support

For any eProcurement Application Service Requests and Technical issues related to Document Uploads, Tender Publishing, Issue of Corrigendum, Encryption/Decryption Key issues, Bid Evaluation, Bidder Login issues, New Registration issues, Key Uploads, DSC Key installation , Bid Submission, system users may please mail to ewizardhelpdesk@gmail.com All E-Mails would be acknowledged for Resolution, within official working hours receipt barring all holidays.

For Business Enquiries

Email ID: ewizardhelpdesk@gmail.com

Working Hours

9 A.M to 6 P.M Monday to Friday except on Public Holidays.

Definitions

For the purposes of this document, the following expressions shall have the meanings hereby assigned to them except where the context otherwise requires:

1.Terms and Conditions means the terms and conditions mentioned herein and applied to the eWizard portal.

2.Portal means the name of the portal through which the departments/governments/PSUs and other entities procure goods and services.

3."Material" means text, graphics, images and any other viewable item or contents available or uploaded in the portal.

4."E-payment gateway" means the financial institution which facilitates the online transaction on the portal for collection of service & convenience fee.

5."Digital Signature" shall have the same meaning as in the Information Technology Act, 2000 and any amendments thereof.

6."Bidders" means the contractor community.

7."DEPT USERS" means the government department, PSUs or any entity who are registered with eWizard portal.

8."Users" means the "DEPT Users" and "Bidders" who are registered with eWizard portal.

Overview and Scope

User agreement is a contract between "you" and "us" to use website and the services provided. You must read, agree to, and accept all of the terms and conditions contained in this agreement in order to use our website, owned and operated by us, applications, products or services through the website. Prior to creation of user account in eWizard portal, you must read and understand the terms and conditions.

You may not modify, copy, reproduce, republish, upload, post, transmit or distribute, in any manner, the material on the site, including text, graphics, code and/or software. You may print and download portions of material from the different areas of the site solely for your own non-commercial use provided that you agree not to change or delete any copyright or proprietary notices from the materials.

We provide this web portal and related services subject to your compliance with the user's terms and conditions set forth below. Please read the following information carefully. You may not complete your registration and use web portal without agreeing to comply with all of the user's terms and conditions set forth below, and by registering for a user name and password, you agree to abide by all of the user's terms and conditions set forth below.

User Registration, Password and Security

After successful completion of online registration, user id and password will be registered. User can login using his user id and password and thereafter by signing with the digital signature.

User is responsible for maintaining the confidentiality of the password as well as account, and is fully responsible for all the activities that are performed using his password and account. User agrees to (a) immediately notify service provider of any unauthorized use of your password or account or any other breach of security, and (b) ensure that he log-out from his account at the end of each session. Service provider cannot and will not be liable for any loss or damage arising from bidder's failure to comply with the foregoing.

User can always modify or update their profile as and when required at their discretion [Except 'User ID' and 'Company Name'].

Terms and Conditions

1.This portal is designed and developed by Unibrain Consultancy Services Private Limited (Technology Partner of ITI Limited-Govt. of India Undertaking).

2.The portal will be made available by the SERVICE PROVIDER and shall strive to maintain maximum uptime of the service.

3.The SERVICE PROVIDER agrees to grant the bidder the right to access and use eWizard portal on the terms set out herein and such other terms as may be specified by the DEPT from time to time.

4.The bidder should understand that the eWizard portal is maintained by the SERVICE PROVIDER and customized to the department's requirement with mutual agreement between department and SERVICE PROVIDER. Bidder should agree that SERVICE PROVIDER will not be responsible for any damages/losses resulting from the use of eWizard portal. Bidder should also adhere to the requirements mentioned in the system requirement section in home page for the smooth flow of the system.

5.The users are hereby not to publish, transmit, share, store, modify, use any information belongs to another personnel or which is abusive, vulgar, hateful, non-ethical, threatening, objectionable, encouraging money laundering, or otherwise unlawful in any manner.

6.The users hereby shall not host, publish, edit, store or transmit any information contained in the transmission in the eWizard portal.

7.The facilities offered by the SERVICE PROVIDER are non-transferable. Hence, the user shall not assign, resell or commercially exploit the facilities.

8.The services provided by the portal are subjected to all applicable government laws, rules and regulations.

9.The bidder should ensure that all provisions of IT Act are complied with during the usage of security device - Digital Signature Certificate (DSC).

10.The DSC shall be procured by the bidders in advance prior to registration in eWizard portal from any authorized Certifying Agencies (CA) approved by CCA, Govt. of India.

11.Only the intended users of this portal; registered department users and bidders; may transact and do business through electronic mode provided by the SERVICE PROVIDER.

12.SERVICE PROVIDER shall register department users in the portal for floating and operating the tender enquiries.

13.The information provided by the bidder in the portal is absolutely by and under his discretion and SERVICE PROVIDER will not verify the same. The documents uploaded by the bidder will not be preserved by the SERVICE PROVIDER.

14.Bidder and department users may always modify/update their profile information in the portal whenever required through their login.

15.SERVICE PROVIDER will not be responsible for any misuse or misplacement or revealing the identity or password to the unauthorized persons.

16.The online payment facilities are being provided by the SERVICE PROVIDER in the portal for some of the mode of payments. Since this is third party facility, SERVICE PROVIDER will not accept any responsibility for payment failures and broken transactions etc., The online /offline transaction fees for various payment modes shall be paid by the bidder along with applicable convenience, bank, gateway charges and taxes thereon. The bidder may be liable for disqualification if the applicable charges are not being paid. The transactions fees are non-refundable or non- reversible unless there is a case of duplicate payment / less or late payment wherein only transaction fees will be reversed without applicable charges.

17.Bidders agree to pay the applicable Fees in the portal, ie., Registration, Form Fee and/or Tender Processing Fee along with the Applicable Charges, ie., Convenience charges, Bank charges, Gateway charges and taxes thereon, as the case may be, for any transaction on the Portal regardless of whether or not such transaction is actually completed. If the bidder fails to submit the Transaction Fee along with applicable charges, he/she/they is/are liable for disqualification to participate in the Tender.

18.Transaction fees viz., Registration Fee / Form Fee / Tender Processing Fee are non-refundable. However, if any double payment received through ePayment gateway or any other source, then only transaction fees (without applicable charges) shall be refunded to the bidder.

19.The refunded amounts will be credited to the bidder's bank account within 21 working days, registered with the SERVICE PROVIDER and not to the actual account through which the payment is received.

20.Bidder agrees that he/she/they will not approach his/her/their bank for charge back claims.

21.Bidders should provide valid and active email address as all the communication will be sent through email to the registered email id. If emails are received in SPAM folder, then such mails should be marked as "NOT SPAM" by the bidder.

22.The promotional services provided by the SERVICE PROVIDER like email and SMS are in no way enforces SERVICE PROVIDER to provide these services as these services are provided to bidder as an additional information.

23.The Email/SMS may not be received by the users for following reason which are beyond SERVICE PROVIDER's control and these needs to be sorted out by the user itself:

• The mail sent may be identified as spam and dropped.
• Incorrect recipient email address.
• Recipient Mailbox quota exceeded.
• Recipient domain service unavailable, Host or domain name not found.
• Recipient email server rejected.
• Mass email is rejected due to security policies at recipient email server.
• User may terminate his registered account by providing 30 day's notice and not entitled to claim any amount for any services to be provided by the SERVICE PROVIDER.

24.SERVICE PROVIDER has all the right to terminate the registration of any registered user without providing any reasons and giving 15 day's notice in writing to the concerned user. The termination will be effective on the date of expiry of notice period.

25.SERVICE PROVIDER has all the right to discontinue the portal or merge with another portal at any point of time without taking any consent from the bidders.

26.Notwithstanding any investigation or inquiry which SERVICE PROVIDER may in its discretion undertake, the REGISTERED USER acknowledge and accept that SERVICE PROVIDER is only a SERVICE PROVIDER and shall not in way be responsible or liable for any breach or failure on the part of the REGISTERED USER.

27.SERVICE PROVIDER makes no warranty that THE PORTAL will be available uninterrupted or timely or error free or otherwise assume any responsibility for any delayed transmission or the deletion or failure to store data or for any consequential loss or damage thereupon.

28.SERVICE PROVIDER, its directors, officers, employees, agent and representatives shall not be liable for any direct, indirect, incidental, special, punitive or consequential damages, resulting from the use of THE PORTAL.

29.SERVICE PROVIDER, will have privilege to place advertisement and other materials on THE PORTAL as a part of marketing channel without consulting the registered DEPT USERS.

30.SERVICE PROVIDER, will have privilege to modify, and update the features or flow in the portal or adopt a new internet technology without taking consent of Bidders.

31.The DEPT USERS and bidders are liable to pay the initial and renewal fees to SERVICE PROVIDER in the manner specified. This fees may include registration, processing and other periodic payment or any other fees. These fees will be entitled to vary department wise depending upon business terms.

32.The user's data shall be treated in complete security and confidential manner. However, in any case security and confidentiality breaches beyond SERVICE PROVIDER's scope, then bidder will not make him liable for any damage or loss resulting from the user of this system.

33.The Bidder hereby agrees to indemnify and hold the SERVICE PROVIDER harmless against all damages, losses, costs (including legal costs), expenses and liabilities suffered or incurred by the DEPT arising out of or referable to any claims, suits or proceedings brought against the DEPT by third parties.

34.The SERVICE PROVIDER shall not be liable in any way for any damages, losses, costs, expenses, liabilities or compensation, whether direct or indirect, which arise from or are referable to, regardless of the form of action, any breach of security, delay, corruption or destruction of data or systems (including due to but not limited to causes such as virus or other malicious, destructive or corrupting code, programme), transmission error and unavailability of access associated with accessing and/or using eWizard portal or any part thereof.

35.THE PORTAL shall be controlled by SERVICE PROVIDER and the applicable law shall be Indian Law. The registered user shall agree and hereby submit to the exclusive jurisdiction of the appropriate court within the territory of NEW DELHI in respect of any dispute or difference with SERVICE PROVIDER.

36.In compliance to the Information Technology (Amendment) Act, 2008, the users are hereby directed not to use, display, upload, modify, publish, transmit, update, share or store any information that (a) belongs to another person; (b) is harmful, threatening, abusive, harassing, blasphemous, objectionable, defamatory, vulgar, obscene, pornographic, paedophilic, libellous, invasive of another's privacy, hateful, or racially, ethnically or otherwise objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever.

37.The Copyright on THE PORTAL shall exclusively vest in UNIBRAIN CONSULTANCY SERVICES LIMITED.

38.The registered user confirms that he has carefully read the terms and conditions and unconditionally and irrevocably accepts the same when applying for signing up. Any claims, grievances, complaints about the usage of the eWizard website may be addressed to legalcel@unibrain.in.

Bidder should be Complied to the clauses of IT ACT as below

i) The Service Provider shall publish the terms and conditions of use of its e-Procurement System, user agreement, privacy policy etc.

ii) The Service Provider shall notify users not to use, display, upload, modify, publish, transmit, update, share or store any information that:

(a) belongs to another person;

(b) is harmful, threatening, abusive, harassing, blasphemous, objectionable, defamatory, vulgar, obscene, pornographic, pedophilic, libelous, Draft rule under Section 79 Verification of the terms and conditions of use of the e-Procurement System, user agreement, privacy policy, and other notifications as mentioned, invasive of another's privacy, hateful, or racially, ethnically or otherwise objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever;

(c) harm minors in any way;

(d) infringes any patent, trademark, copyright or other proprietary rights;

(e) violates any law for the time being in force;

(f) discloses sensitive personal information of other person or to which the user does not have any right to;

(g) causes annoyance or inconvenience or deceives or misleads the addressee about the origin of such messages or communicates any information which is grossly offensive or menacing in nature;

(h) impersonate another person;

(i) contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource;

(j) threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any other nation.

2.The Service Provider shall not itself host or publish or edit or store any information or shall not initiate the transmission, select the receiver of transmission, and select or modify the information contained in the transmission as specified in (ii) above.

iii) The Service Provider shall inform its users that in case of non-compliance with terms of use of the services and privacy policy provided by the Service Provider, it has the right to immediately terminate the access rights of the users to the e-Procurement System.

iv) The Service Provider shall publish on the e-Procurement website about the designated agent to receive notification of claimed infringements.

Governing Law

1.The said agreement is made under and shall be interpreted and governed by the laws applicable in India. The parties irrevocably agree that the courts of Bangalore shall (subject to the paragraph below) have exclusive jurisdiction to settle any dispute which may arise out of, under, or in connection with these Terms or the legal relationship established by them, and for those purposes irrevocably submit all disputes to the jurisdiction of the courts at Bangalore, irrespective of whether Courts/Tribunals in other areas have concurrent or similar jurisdiction.

2.Service Provider reserves the right to initiate any legal action against those bidders violating all the above mentioned terms & conditions of this agreement.

Legal Disclaimer

User must not disclose any sensitive information such as user id and password details over telephone or by any other means to any person. Service provider does not ask for aforesaid information over phone including the bank details and credit card/ debit card details. If any person impersonating as representative of service provider is asking this information from you do not disclose any such information and immediately notify details of any such person to our helpline numbers and email us.

eWizard - Ver 1.0 dt 30-04-2019

Privacy Policy

1."Service Provider" respects and protects the privacy of the users and the information that users provide to us will fully. We shall not deliberately disclose your personally identifiable information to any unauthorized third person except where such information shall be disclosed in good faith and for the purpose of law for the time being in force or to protect the rights and property of Service Provider.

Modifications

1.Depending upon the requirement/situations service provider may change, modify, alter, update the terms and conditions of the agreement or features or flow of web portal or adopt a new internet technology without taking the consent of the users.

2."Service Provider" may assign its rights and duties under this agreement to any party at any time without notice to you. Any rights not expressly granted herein are reserved.

General Terms & Conditions

1.It is responsibility of the user to adhere to the minimum system specifications and requirement such as hardware & software as mentioned on the website. Service provider shall not be responsible for non-compliance for above by user.

2.Tenders shall be published by the authorized Tender Inviting Authorities of the government department. We are not responsible for the information provided in the tenders published. In case of any clarifications arising out of the tenders, the users have to contact the respective Tender Inviting Authority.

3.User shall return to the service provider, all written or descriptive matters, documents, tapes or other media, which contain confidential information upon completion or termination of the said agreement.

4.User agrees and acknowledges that he/ she shall be solely responsible for his/ her conduct and that we reserves the right to terminate the rights to use of the Service immediately without giving any prior notice thereof.

5.User can get his account terminated by giving a 30 days advance notice and is not entitled to claim any other compensation for any services to be provided by service provider and the termination is effective from the expiry date of the notice.

6.The web portal may provide links to the third party websites or resources. Service provider has no control over such sites and resources, you acknowledge and agree that we are not responsible for the availability of such external sites or resources, and does not endorse and are not responsible or liable for any content, advertising, products, or other materials on or available from such sites or resources. You further acknowledge and agree that we shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such site or resource.

7.User authorizes us to verify directly or through third parties, the information provided on the website, including validation against third-party databases. We may also request User for official or government issued evidences to confirm the information provided in certain circumstances or as a prerequisite to customer's needs. User also authorizes to make any inquiries to validate your identity and confirm your ownership of your email address or financial accounts, subject to applicable law. When requested, user shall provide us complete information.

8.The users must ensure that the files being uploaded by them on web portal are free from all kinds of viruses and contain only the relevant information as per the tender documents/ NIT. If it is found that any user have uploaded / attached irrelevant data, bogus or fabricated certificates towards his qualification requirements for a respective tender then their user account shall be liable for termination permanently or temporarily.

9.The Service Provider agrees to grant the user the right to access and use e-Procurement System on the terms & conditions as set out herein and any other terms as may be specified by the government department from time to time.

10.The user also recognizes and acknowledges that the e-Procurement System is being maintained and operated by the Service Provider under an agreement for services executed between the Government and the Service Provider. The user hereby agrees and acknowledges that Service Provider shall not be responsible or liable for any damage or loss resulting from the use of the e-Procurement System.

11.The facility offered by service provider shall be non-transferable and the user shall not assign, resell or commercially exploit the facility for others.

12.In compliance to the Information Technology (Amendment) Act, 2008, the users are hereby directed not to use, display, upload, modify, publish, transmit, update, share or store any information that:

• belongs to another person;
• is harmful, threatening, abusive, harassing, blasphemous, objectionable, defamatory, vulgar, obscene, pornographic, pedophilic, libelous, invasive of another's privacy, hateful, or racially, ethnically or otherwise objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever;
• harm minors in any way;
• infringes any patent, trademark, copyright or other proprietary rights;
• violates any law for the time being in force;
• discloses sensitive personal information of other person or to which the user does not have any right to;
• causes annoyance or inconvenience or deceives or misleads the addressee about the origin of such messages or communicates any information which is grossly offensive or menacing in nature;
• impersonate another person;
• contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource;
• threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any other nation.

In case of non-compliance with terms of use of the services and privacy policy Service Provider has the right to immediately terminate the access rights of the users.

13.In the same context, the Service Provider affirms that not to host or publish or edit or store any information or shall not initiate the transmission, select the receiver of transmission, and select or modify the information contained in the transmission.

Governing Law

1.The said agreement is made under and shall be interpreted and governed by the laws applicable in India. The parties irrevocably agree that the courts of Bangalore shall (subject to the paragraph below) have exclusive jurisdiction to settle any dispute which may arise out of, under, or in connection with these Terms or the legal relationship established by them, and for those purposes irrevocably submit all disputes to the jurisdiction of the courts at Bangalore, irrespective of whether Courts/Tribunals in other areas have concurrent or similar jurisdiction.

2.Service Provider reserves the right to initiate any legal action against those bidders violating all the above mentioned terms & conditions of this agreement.